Receptionist Job Description
Receptionists are the primary front liners of every company. They are the first ones who interact with clients, customers, and other people who want to transact with a business. With those in mind, they play a vital role in carrying the identity and reputation of an organization. Therefore, only the best employees in the job market should work as receptionists in your company. However, finding them won’t be easy. But with a clear job description on your job ads, they’ll flock to apply under your employment. So make sure to use our Receptionist Job Description Examples for your recruitment campaign!
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What Is a Receptionist Job Description?
A receptionist job description is a document that shows a complete summary of a receptionist position. That includes the job role, qualifications, and salary. Every company who employ receptionist should have this document. It clarifies what contributions their receptionist should bring to them. And also, it clears up what their receptionist earns from them in return. This is the document you need if your company’s recruiting for receptionists. So if that’s the case, we invite you to read further in this blog.
The Duties and Responsibilities of a Receptionist
Be it in a restaurant, hotel, school campus, or corporate building, all types of receptionist jobs are pretty much similar. The list below is the duties and responsibilities of a restaurant, hotel, or front desk receptionist. Take note of them and make sure to include them in your receptionist job description document.
- Politely greets guests, clients, or customers upon arrival
- Handles and plots reservation or appointment schedules
- Answers phone calls with a polite and professional tone of voice
- Manage office directories
- Respond to the inquiries of guests, clients, or customers
- Acts as an executive assistant or secretary at times
How to Create a Receptionist Job Description
If you haven’t created a job description before, we got you covered. Making a job description is easy. But it’s important to follow these steps we’ve gathered for you.
1. Write a Job Overview
Every document starts with an introductory section. For job descriptions, that’s the job overview. In the job overview, write a short summary of the receptionist position, such as its primary function in the company. This gives job applicants a means of acquainting themselves with the receptionist job. A job overview typically consists of two to three sentences, not exceeding 100 words.
2. List Receptionist Duties and Skills from Most Important to Least Important
When you list receptionist skills and duties, make sure to do so from the most important down to the least. Doing that makes for an organized job description. Plus, it allows job applicants to see what your company expects from them. A clear breakdown of the duties and skills helps them to self assess if they have the qualities of a receptionist.
3. Emphasize the Job Requirements
Of course, you can’t hire anyone who claims to be adept as a receptionist. They should possess the right credentials to work for your company. That said, you need to emphasize the job requirements on the receptionist job description. That could be the required years of experience, training certificates, college degrees, etc.
4. Show the Salary Offer
The one thing that makes job openings attractive is the salary offer. So if possible, showcase the salary package of your company’s receptionist jobs. If it’s a decent amount, the most qualified applicants will surely submit their receptionist resumes and job applications to you. A receptionist salary range between $21,000 to $37,000 yearly, according to Glassdoor. You can set your company’s salary offer within that range.
What are the skills of a receptionist?
These are the skills that applicants need to qualify as a receptionist:
- Above-average written and verbal communication
- Excellent listening and comprehension ability
- Dynamic multitasking capability
- Can endure standing for an entire shift
- Professional level interpersonal skills
- Impeccable time management ability
- Can handle extreme pressure at work
Is working as a receptionist stressful?
Receptionist deal with a lot of people daily, both from inside and outside of the company. So, yes, being a resceptionist can be a stressful job. However, qualified applicants are always willing to apply for it as long as the pay is good. Another factor that makes it stressful is the long hours of standing up. And hotel and restaurant receptionists are no stranger to that. That’s why most employers prefer applicants of this job to be physically fit.
Can a receptionist eat at his or her desk?
Receptionists aren’t robots; they’re human beings. They also commit mistakes in their job along the way. Even the most seasoned receptionist slip up from time to time, leaving guests, customers, or clients annoyed or unsatisfied. If a receptionist in your company commits a mistake, just call his or her attention and ask for an explanation. If it’s an honest mistake, just give him or her another chance, and all should be good. But, what you shouldn’t tolerate is a receptionist eating at his or her post. That’s against standard etiquette working as a front liner. You should impose heavy sanctions to receptionists who do that. Some companies won’t even hesitate to issue an employment termination.
A well-structured job description helps a company’s workforce to operate like a freshly-oiled machine. Compotent workers make up for a reputable company. So make sure to use our Receptionist Job Description Examples! Soon, your company will have the best team of receptionists that other companies can only dream of.
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