Professional Complaint Email
Subject Line:
Issue with Recent Purchase – Request for Assistance
Salutation:
Dear Customer Support Team,
Introduction:
I hope this message finds you well. I am reaching out to report a concern with a recent purchase from your company. Unfortunately, the experience has not met the high standards I have come to expect based on previous interactions.
Body:
I recently purchased an item online from your website on January 10, 2025. Upon receipt of the product, I noticed several issues:
- The item was damaged, with visible defects on the surface.
- There was a significant delay in delivery, arriving three days later than the promised date.
- The product does not function as described on your site, specifically [briefly describe the function issue].
Attached to this email, you will find photos of the damaged item and a copy of the purchase receipt for your reference.
Resolution Request:
Given these issues, I kindly request a full refund or a replacement of the product at your earliest convenience. I would appreciate a confirmation of this request and details on the next steps for resolution.
Closing:
Thank you for addressing this matter swiftly. I am looking forward to your prompt response and am hopeful for a satisfactory resolution. Please contact me if you require further details or clarification regarding this issue.
Signature:
Best regards,
John Doe
john.doe@example.com
(555) 123-4567
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Professional Complaint Email
Subject Line:
Issue with Recent Purchase – Request for Assistance
Salutation:
Dear Customer Support Team,
Introduction:
I hope this message finds you well. I am reaching out to report a concern with a recent purchase from your company. Unfortunately, the experience has not met the high standards I have come to expect based on previous interactions.
Body:
I recently purchased an item online from your website on January 10, 2025. Upon receipt of the product, I noticed several issues:
The item was damaged, with visible defects on the surface.
There was a significant delay in delivery, arriving three days later than the promised date.
The product does not function as described on your site, specifically [briefly describe the function issue].
Attached to this email, you will find photos of the damaged item and a copy of the purchase receipt for your reference.
Resolution Request:
Given these issues, I kindly request a full refund or a replacement of the product at your earliest convenience. I would appreciate a confirmation of this request and details on the next steps for resolution.
Closing:
Thank you for addressing this matter swiftly. I am looking forward to your prompt response and am hopeful for a satisfactory resolution. Please contact me if you require further details or clarification regarding this issue.
Signature:
Best regards,
John Doe
john.doe@example.com
(555) 123-4567