Security Officer Incident Report

On May 5, 2024, at approximately 10:45 PM, a security incident occurred at the main entrance of the Grandview Mall, located at 123 Commerce Blvd, Metro City, MC. The incident involved an altercation between two individuals, subsequently identified as Mr. Aaron Smith and Mr. Bradley Jones.

I, Security Officer Elena Rodriguez, was on routine patrol when I was alerted to the disturbance by the sound of raised voices. Upon arrival at the scene, I observed Mr. Smith and Mr. Jones engaged in a verbal argument that appeared to be escalating towards physical confrontation. Immediate action was taken to de-escalate the situation.

Verbal commands were issued for both individuals to step back and cease their argument, which were complied with after repeated instructions. Backup was called to ensure the safety of all parties involved, including mall visitors. Both Mr. Smith and Mr. Jones were separated and questioned regarding the cause of their dispute, which was revealed to be a misunderstanding over a parking space.

No physical injuries were reported by either party. However, both individuals exhibited signs of agitation and were advised to take a moment to calm down before being escorted to their vehicles. They were also informed about the mall’s code of conduct, emphasizing that disruptive behavior could lead to removal from the premises or a ban from future entry.

A review of the mall’s CCTV footage was conducted to corroborate the sequence of events. Witness statements were also collected from two bystanders who observed the altercation from its onset. The incident was resolved without further conflict, and normal mall operations continued without disruption.

Following the incident, a report was filed with the mall management and the local police department as a precautionary measure. Recommendations have been made for increased security patrols around the parking area during peak hours to prevent similar incidents in the future.

This incident underscores the importance of swift and effective response by security personnel to maintain a safe and secure environment for all visitors and staff at Grandview Mall. Continuous training in conflict resolution and de-escalation techniques remains a priority for all security team members.